Return & Refund Policy

Our Commitment to You

At 【请替换：店铺名称】, we want you to be completely satisfied with your purchase. If for any reason you are not happy with what you ordered, we’re here to assist you. Below are the important details on our return and refund process to make it straightforward and transparent.

Return Eligibility

We accept returns on most items within 14 days of delivery. To qualify for a return, your item must:

Be in its original, unused condition with all tags and packaging intact.
Not be a final sale item, which will be clearly indicated on the product page.
Be returned within 14 days of receipt.

Note: Personalized or custom-made products are not eligible for returns unless they arrive damaged, defective, or incorrect.

How to Initiate a Return

To return an item, please follow these steps:

Contact Customer Service
Email us at 【请替换：客服邮箱】 with your order number and a brief reason for the return.
Return Authorization
Our team will review your request and provide you with a Return Authorization (RA) number along with instructions on how to ship your item back.
Ship Your Item
Once you have your RA number, securely package the item (ideally in its original packaging) and send it back to us. Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error. We recommend using a trackable shipping method and purchasing shipping insurance to protect your return.

Processing Time & Refunds

Returns are processed within 1-3 business days of receipt. After inspection, approved refunds will be credited to your original payment method within 5-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please:

Contact us within 7 days of delivery at 【请替换：客服邮箱】.
Include a description and photos showing the issue.

We will gladly offer you a full refund or exchange at no additional cost.

Exchanges

If you would like to exchange an item for a different size or color, it must be returned unused within 14 days. Please follow the standard return process, and after we receive your returned product, we will ship your exchange promptly.

Non-Refundable Items

For safety and hygiene reasons, the following items cannot be returned or refunded unless defective or damaged upon arrival:

Personalized or custom-made products
Gift cards
Intimate apparel and swimwear (unless in original unworn condition with tags attached)

Shipping Fees

Shipping fees are calculated and displayed at checkout. Return shipping is the responsibility of the customer unless the item is defective, damaged, or incorrect. Original shipping fees are non-refundable except in these cases.

Cancellation Policy

You may request order cancellations within 24 hours of purchase. After this period, we may have already begun processing your order and cancellation may no longer be possible.

Final Sale Items

Certain products may be marked as final sale and are not eligible for returns, exchanges, or refunds. These will be clearly identified on the product detail page.